General Competencies (QUALTIY)
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Practical Guide to Culturally Competent Care: A self-paced education program provided by the United States Department of Health & Human Services Office of Minority Health (see THINK CULTURAL HEALTH links below).
Primer for Theme 1 (Cultural Competency) Primer for Theme 2 (Language Access Services) Age Specific Competent Care
Managing Difficult Patient Interactions (Among other pearls, the 4 Habits: invest in the beginning; elicit patient's perspective; demonstrate empathy; and, invest in the end)
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Whole Health (VHA focus) Holistic: (A shift from 'what is the matter with you?' to 'what matters to you? in serving our patients; centering on their needs balanced with our recommendations on what we think they need)
Project Implicit (Courtesy of Harvard - an online tool for self-assessment for implicit bias, which may be helpful in how the health care provider approaches patients)
Provider Performed Microscopy Procedure (PPMP) Competency Assessment Program. PPMP Primer (key cells and organisms) as reference and an aid to completing the assessment program
Clean Hands are Healing Hands: Proficiency presentation on good hand hygiene in patient care. This presentation is aligned with the Joint Commission's NPSG 7a.
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Discussion about racism
Camara Phyllis Jones, MD, PhD brilliant work on defining Race and Racism and how to act towards the improvement of society as a whole.
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Levels of Racism - article published in the American Journal of Public Health 2000
Levels of Racism - 2021 presentation at American Society of Addiction Medicine (ASAM) Annual Conference
Levels of Racism - 2021 presentation at ASAM conference - Part 2 - 'A Continuing Conversation'
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Brilliant TED Talk by Dr. Jones on this subject
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